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TODAY!! 4pm ET – LIVE EVENT: Difficult Conversations; Challenging Clients
What do you say when….
????A client insists on using a prong collar?
????When you know that the dog they have isn’t the dog they need?
????When they want help with barking but you see a much bigger problem?
If you’ve ever wondered about how to better your communication with pet parents, you’ll want to join the LIVE event next week! Our guest is Ferdie Yau, MA, CPDT-KA. Ferdie and I will be getting real, sharing our experience and ideas for working through difficult conversations and helping challenging clients get what they really need, getting more “buy-in” and building great relationships between dogs and their people.
What I love is being able to bring joy and hope into the lives of animals and humans, especially when the collective journey has taken a wrong turn somewhere along the way. There’s nothing more thrilling to me than helping others work together to build the trust that will guide them to a better place. – Ferdie Yau, MA, CPDT-KA
Ferdie has over 15 years of experience counseling pet owners and helping to solve critical behavior issues. Ferdie teaches with brilliance and compassion toward both ends of the leash.
Ferdie is a CATCH Workshop instructor, the Director Of Shelter and Community Outreach & a Behavior Consultant at Behavior Vets In New York City.
Join us Wednesday, June 8th at 4pm ET LIVE
Bring your questions, share your stories and get practical solutions for having those difficult conversations and helping challenging clients. See you there!
Join Zoom Meeting
https://us02web.zoom.us/j/89823709375?pwd=UGxhZ0NxOU9mcFlLaisyMHcxcWwwdz09Meeting ID: 898 2370 9375
Passcode: 915758
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19 Replies
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This looks like a great conversation! If we can’t reach the client, in a way that they can really hear/listen to us, we won’t be able to help them and their dog. I’m bummed I’ll be busy and can’t attend. Will it be recorded?
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Hi Jen, Yes of course it will, and I’ll be sharing snippets from it as we continue the discussion in our Coaching channel. The real value though, is in trainers bringing their cases and getting live feedback and problem-solving together. We may even have actual practice sessions, with LIVE feedback, if there is interest!
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You guys! I chatted with @ferdie yesterday and we are going to have a FABULOUS conversation with whomever attends this LIVE event! We are ready to hear from you, what the challenges are you are facing when teaching people, what problems you’ve already had, or what most scares you (yes -FEAR- I know it well!) We’ll be sharing from our experience and most importantly, helping YOU prepare for having courage and skill when helping people with their dogs.
We’ve had some compelling conversations already in our community about the use of aversives, contracts and challenging situations, so I’m going to tag a bunch of you who were involved in those discussions, and others who have come to past HoundTable events.
EVERYONE is welcome to this event, whether you are already a working dog professional, whether you are developing your skills or you are simply a pet parent. You will come away with more compassion, more skills and importantly, realize you are not alone with communication struggles.
If you can’t make the live event, we’ll continue the conversation in the Coaching channel afterward, but, I’m tellin’ ya… you don’t want to miss this opportunity! It’s going to be ah-mazing!
@zaneb @jenz @rads @ktinan @kathryn @pawsup @abbie @bmacwatt @jcongdon @britt @bernerlabreclectus @gin @chris @Jfly1321 @ann @walkswithalex @stomper16 @denny @ann
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Yay! I can make it!!! Thank you for this awesome event!
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Fabulous, @bernerlabreclectus ! It will be great to see you there! What do you think are some of the most challenging clients/conversations that we can talk about?
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I attended this session and found it very helpful. As a student, I didn’t have much real-life experience to draw on, but I took a lot of notes and enjoyed the stories. One suggestion that really stood out to me was when Ferdie addressed aversives, like prong collars, with clients who wanted to use them. He suggested asking the client to think about other species of animals that are well-trained. “Have you ever seen a sea lion or a chimpanzee wearing a prong collar?” Great question to pose.
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@shari Thanks for sharing this! It was fabulous to meet you yesterday. I’m so glad you found the event helpful. I’ll be sharing highlights soon over in the Coaching channel.
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GREAT teachers with an abundance of knowledge and experience sharing their wisdom – This is a can’t-miss event! Thank you for creating this opportunity for our community @programdev and @ferdie ????????
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Super stoked for this, as you know, @david ! You were so right to recommend reaching out to @ferdie for this great opportunity. We have a lot of stories to share… I can’t decide which to tell!
- ????The time I had an inebriated man in a group puppy class?
- Or the time the dog told me that a family member was hitting him ???? when the other family member wasn’t around?
- Or when I started counting down ⬇ at the 3rd lesson of a 10pk bundle, wishing I did NOT have to visit that house 7 more times… but I did anyway…
What do you guys think? What are some of the most challenging and/or difficult things you think will be worth covering next week?
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Hey y’all, I’m looking forward to connecting with the DD community next week. If you can’t make it, feel free to post your question here and we will try to address as many of them as possible.
One recent change that I’ve noticed since the start of the pandemic is that clients seem to be more desperate and demanding. It can certainly feel like there is great pressure on behavior professionals like us to produce results…and do it like yesterday.
Here is a chance to discuss some of the challenges you encounter working with the human side of things. After this discussion, I hope that you can take away a few tips to help your clients feel more supported, motivated to participate in training, and open to moving away from aversive training methods.
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Thanks for chiming in, Ferdie! We’re really looking forward to this. I’m gonna tag a bunch of folks who may remember you from past workshops. I’m hoping we’ll have a whole reunion and great discussion with our whole community.
@victoria @dogmama @doggonespecial @dmcd323 @true @claudebalk @Rob @tammy @rocco @damon @reddog
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???? TOMORROW!! Looking forward to seeing many of you at this important talk with Ferdie – all about working through those difficult conversations and with those challenging clients.
❓Are there particular questions you have or topics you want to cover?
Jot them here!
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Looking forward to catching this one (hopefully my day goes as planned).
I am always interested in how others handle the following comments:
1. “The shock (or prong) does not hurt if used correctly”,
2. “I don’t even have to use to shock anymore, he listens so well now as soon as he hears the beeping”,
3. “Another trainer recommended it and it works great.” “Nothing else has ever worked until now”
4. “I have to use it, I have a (insert any breed here), they are stubborn”
5. Basically any comment that pet owners and other trainers may use to ‘justify” the use of aversives.
6. How to address potential clients when they contact you for help then, seemingly ignore your recommendations against these devices. (as if they know more about dogs and training methods than us).
I am sure I will have more as the discussion gets underway!
Thanks so much for this opportunity to chat and learn!!
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These are good ones, @jenz ! Thanks for putting them here. Hope to see you this afternoon!
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Here’s the link for our meeting today. Please be ready to participate in this exciting LIVE discussion. Zoom doors open a few minutes before 4pm Eastern time. See you soon!
Join Zoom Meeting
https://us02web.zoom.us/j/89823709375?pwd=UGxhZ0NxOU9mcFlLaisyMHcxcWwwdz09Meeting ID: 898 2370 9375
Passcode: 915758-
Really looking forward to it! I’m certainly dealing with someone I could use this exact topic! Might be a few mins late
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@shari I am glad to hear this event was helpful as a developing pro! I equally found it interesting and informative!
I have used a similar comparison question, with a mother dog, but never another species. When a potential client mentions they use prongs “to make corrections like a mother dog would- and that it doesn’t hurt and works, or, that’s what mom would do”, I simply ask how many mother dogs have you seen using prongs on their puppies? I then follow it up with, we are humans and simply do not have the same biomechanics to make a ‘correction” with the same precision, application and effect that another dog does.
His question to ask did make me think further to expand to crossing over into other species and to ask why are we so inclined to use devices on our “family members”. “If a polar bear can be trained without them, why does a dog?” I am interested to see how the first person I mention this to responds.
Another point I took away was to move the potential client from using the word ‘stubborn” to “persistent”! I think that approach allows us to explain the dog’s thinking process in a positive way!
This was such a great event to get input from others and learn how others approach real obstacles we face in this field.
Thank you!
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Is there a recoding? I’m sad I missed this but I had an appointment already that day so I wasn’t able to make it ????
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Yes! @ktinan . Check out the Coaching Channel. That’s where I’ll drop clips and we can continue the discussion. The first one is there!
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